Q - I have been involved in an accident that wasn't my fault. What do I do?

A - First gather as much information as possible at the accident scene. The most important information to obtain following an accident is the name, address, telephone number and vehicle registration of the other person involved in the accident. If there was more than one other driver involved, then get all drivers details. If you can get the other drivers insurance details then so much the better – try and pin him/her down to providing their insurance company AND policy or reference number. They are obliged to provide this if asked for it (just as you are). If necessary telephone them later or the next day when everyone is a little calmer. If there were witnesses, try and get their names and addresses. Try not to get into an argument with the other driver. Be as calm as possible. Get the basic details and don’t get into a ‘blame game’ with the other driver. We can sort the finer details out with the insurance company. Then call GMC on 0800 4584005 and let us take care of the rest.

Q - What happens when I make a claim?

A - When you call GMC we will take all the claim details from you and complete a claim form. We will check that we have all the details that we need. If our initial observations confirm to us that the accident was not your fault then we will find out which of our extensive services you might need. We will make a quick check to establish that the other driver was covered by insurance and we should then be in a position to start arranging for you to be provided with the services that you require eg collecting your damaged vehicle from the accident scene or another garage or storage compound (if it is not driveable), providing you with a replacement vehicle or putting you into the hands of one of our panel solicitors if you have suffered any injury.